At GuzmoZone, we are committed to delivering genuine, working digital products every time. Because all products are delivered digitally and instantly, our refund policy is designed to be fair while protecting against misuse.
Please read this policy carefully before completing your purchase.

Digital Products β€” General Rule
All sales of digital products (game keys, Steam accounts, gift cards, activation links, software licenses, and streaming subscriptions) are final once the product has been accessed, revealed, or redeemed.
This is standard practice across all digital goods marketplaces and is necessary to prevent fraud.

When You Are Eligible for a Refund or Replacement
You may request a refund or replacement if:
The product key or activation link does not work and has never been redeemed
The product delivered does not match what was described on the product page
The activation link expired before delivery reached your inbox
The Steam account delivered has incorrect game(s) compared to the listing
The product was already redeemed when you received it (fraud case)
All refund requests must be submitted within 24 hours of delivery with your order number and supporting evidence (screenshot or screen recording).

When You Are Not Eligible for a Refund
Refunds will not be issued if:
The product has been redeemed, activated, or used
The request is made more than 24 hours after delivery
You purchased the wrong region for your account (always check region before buying)
You changed your mind after purchase
The product works as described but you no longer want it
You purchased a subscription that cannot extend an existing active plan β€” this is clearly stated on applicable product pages

Activation Link Products
Products delivered as activation links (e.g. Google AI Pro – Gemini) have a 24-hour redemption window from the time of delivery. If you fail to redeem within this window and the link expires, GuzmoZone is not liable for replacement unless the link was undelivered or expired upon arrival.
Always redeem activation link products immediately after delivery.

Steam Accounts
Steam accounts are covered by our warranty period as stated on each individual product listing. If you experience login issues within the warranty window, contact us immediately with your order number. Accounts that have been modified, used to make purchases, or had their credentials changed by the buyer are not eligible for replacement.

Gift Cards
Gift cards are non-refundable once the card number or PIN has been revealed. If the balance shown on the card does not match the listing, contact us within 24 hours with photographic evidence.

How to Request a Refund
Go to Contact Us
Include your order number, email address used at checkout, and a screenshot showing the issue
Our team will review your request within 24–48 hours
If approved, you will receive either a replacement product or a refund to your GuzmoZone wallet
Cash refunds to the original payment method are not available due to the nature of cryptocurrency transactions. Approved refunds are issued as wallet credit usable on any future order.

Chargebacks
Filing a chargeback without first contacting GuzmoZone support will result in permanent account suspension and blacklisting from the store. We always resolve legitimate issues β€” please contact us first.

Contact
For any refund or replacement request:
πŸ“§ Visit our Contact Us page
⏱ Response time: within 24–48 hours